Support
Thank you for your interest in NovoNotes products.
Please read the FAQ first.
Q. There is a bug in the product.
A.
We have listed known issues and their workarounds on each product page of the documentation.
If you find any issues not listed, please inform us through the feedback form.
Q. I have not received my license key.
A. Your license key has been automatically sent from the customers.gumroad.com domain to the email address you provided during the purchase process. Please check your junk mail box and filter settings. If you cannot find the email, please contact us at support@novo-notes.com.
Q. Activation fails.
A. Please make sure that you have entered your license key correctly. You cannot activate the Lite edition with a Standard Edition license key, even if it is the same product. Also, please make sure that your computer is connected to the Internet. Currently, offline activation is not supported.
Q. Where can I find the product manual?
A.
You can find the product manual on our Documentation page
, or you can visit our Offline Docs page for offline applications.
Q. Do you have PDF documents?
A.
Yes, we do. Please see the Offline Docs page.
Q. Can I use it on multiple machines?
A.
For more information, please refer to the License Activation page of the documentation.
Q. Windows is not supported?
A. Some plug-ins are not supported on Windows. To realize our vision of NovoNotes as "Disruptive music production software that sets your creativity free," we decided it was necessary to minimize platform support in the early stages of development. Developing audio plug-ins is not just about the operating system, but also about the vast amount of DAW software. The number of OS/DAW combinations increases the number of bugs and the amount of work involved. This is an obstacle to innovation for a small team. However, these decisions are made primarily due to the small size of the current team and the fact that the development of the main product, which has not yet been released, is still in its early stages. In our long-term strategy of growing the team and products, we intend to begin supporting Windows in the order of products that receive the most significant response.