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Support

Thank you for your interest in NovoNotes products.
Please read the FAQ first.
Q. I have not received my license key.
A. Your license key has been automatically sent from the customers.gumroad.com domain to the email address you provided during the purchase process. Please check your junk mail box and filter settings. If you cannot find the email, please contact us at support@novo-notes.com.
Q. Activation fails.
A. Please make sure that you have entered your license key correctly. Also, please make sure that your computer is connected to the Internet. Currently, offline activation is not supported.
Q. Which version of ProTools can I use 3DX with?
A. We recommend using ProTools | Ultimate. ProTools versions other than Ultimate support up to 2 channels of track, so you will not be able to use settings other than mono, stereo, or binaural for 3DX input and output.
Q. Can I use 3DX with Ableton Live?
A. The plug-in itself can be used, but there are some input and output settings that cannot be used due to the specifications of the DAW. Ableton Live supports up to two channels per track, so any Input/Output settings other than mono, stereo, or binaural cannot be used with 3DX. For the same reason, Ambisonic input and output cannot be used either. For more information, please refer to the Recommended DAW section of the documentation.
Q. Where can I find the product manual?
A. You can find the product manual on our Documentation page, or you can visit our Offline Docs page for offline applications.
Q. Do you have PDF documents?
A. Yes, we do. Please see the Offline Documents page.
Q. Can I use it on multiple machines?
A. If you have a single user license, you can install and use the software on multiple machines, as long as you are the only one operating the software. For example, you can install the software on your studio desktop and your portable laptop. However, only one machine can be used at a time with a single license. If you need to run the plug-in on more than one machine at the same time, for example in a multi-room studio or networked system, you will need to purchase a license for each machine. For more information, please refer to the License Activation page of the documentation.
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